Can I cancel my order?
Cancellation Policy
At ShapeOne, we know that sometimes circumstances change. Here's everything you need to know about canceling an order.
Our Fulfillment Process
Because we use an automated fulfillment system, orders begin processing almost immediately after they're placed. This means the window to cancel is very short.
When Can I Cancel?
| Order Status | Can I Cancel? |
|---|---|
| Before dispatch | Yes, if you contact us quickly |
| After dispatch | No, but you can return the item |
How to Request a Cancellation
Time is of the essence. If you need to cancel, please follow these steps right away:
-
Reach out immediately — Contact our support team with your order number and reason for cancellation.
-
Wait for confirmation — If we're able to cancel your order, you'll receive a confirmation email. Any refund will be processed according to our Refund Policy.
Cancellation Fees
There are no fees for canceling an order before it ships. That said, we can only guarantee cancellation if you contact us before your order enters the dispatch process.
Already Shipped?
If your order has already left our facility:
- Cancellation is not possible at this stage
- You can return the item once it arrives — please review our Return Policy for full details on how to start a return
A Few Things to Keep in Mind
- Certain items (such as custom or personalized products) may not be eligible for cancellation. Please check the product description before ordering.
- Acting quickly gives you the best chance of a successful cancellation.
Questions?
Our support team is happy to help with any questions about cancellations or anything else. Get in touch with us here.
We appreciate your understanding — and thank you for shopping with ShapeOne.
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